Before joining the CTICC, Craig worked as the Technical Manager of Cape Town Stadium where he was part of the team overseeing the stadium’s FIFA 2010 World Cup operations. Having worked in Facilities Management sector for most of his career, Craig now oversees Facilities & Operations at the CTICC. Craig believes that operations management requires close collaboration amongst the entire client service team to ensure that a client can host a successful event. This requires centres to be responsible for dealing with the ever-increasing complexities in all aspects of facilities management from infrastructure maintenance and upgrades, to new event formats and technologies to rapidly changing business practices. He is passionate about discovering opportunities for improvement to continually introduce new vitality and innovations at the centre.