The CTICC once again received a five star grading by the Tourism Grading Council of South Africa.
The CTICC has retained its 5-star status after receiving the highest grading by the Tourism Grading Council of South Africa for a meetings, exhibitions and special events (MESE) organisation. The centre received an overall score of 98%.
In their report, the Tourism Grading Council noted that the CTICC has “outstanding service levels” and “well trained staff at every level and continuous excellent customer feedback”.
The CTICC was commended on the facility’s sustainability initiatives. Notable remarks in the report included the use of LED lighting installed throughout the building, the centre’s bicycle stands in the parking area, the installation of sensors on the escalators, the appointment of a Sustainability Officer, as well as the installation of a bottling plant to bottle water onsite.
“It is important for the CTICC to benchmark itself against national and international standards to ensure quality management and environmental responsibility, as well as health and safety. We have a strong commitment to maintaining our work process to nationally and internationally recognised systems standards,” says Craig Barrington, the CTICC’s General Manager: Facilities & Operations.
During the CTICC’s off peak period over the festive season, the maintenance and operations department set about gearing the centre to be fully functional for the year ahead. Maintenance done on the centre included deep cleaning of the entire facility, the installation of new seating in the auditorium, painting, and testing all electrical equipment and replacing equipment, where needed.
The centre is currently accredited with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and OHSAS 18001 (Occupational Health & Safety Management). Additionally, the centre holds the SANS 1330 Certification of HACCP (Hazard Analysis and Critical Control Points).