Tracy Mkhize
CHIEF OPERATIONS OFFICER
Tracy Mkhize, COO, a seasoned and experienced Convention Centre, Sustainability, Governance, Risk Management, Hotel, Casino, Food & Beverage and Operations Executive with over two decades in the hospitality industry. As a CTICC Executive member, she is involved in developing the CTICC strategic plan and setting strategic priorities for the business She has extensive work experience in creating business value to the highest standard and is well-versed in developing and implementing profound business strategies. A Senior Employment Equity Manager (EE) who ensures that transformational goals are realised.
Recognised as one of the Top 40 Women in the Meetings, Incentives, Conferences, and Exhibitions (MICE) industry due to her leadership and contribution to the industry. She is proficient in ensuring optimum operational management, customer service, and general leadership.
An independent Non-Executive Director and Chairperson of Cape Town Tourism (CTT) Board providing oversight to CTT destination management. She is skilled in building cross-functional teams, demonstrating exceptional communication, and making critical decisions to solve problems. She allows her team space to find their own solutions to problems; this develops trust and is key to instilling strong leadership traits. She has knowledge, experience and application of the Municipal Finance Management Act, 2003, and has received training on Municipal regulations.
A Wits University alumnus, and an Executive MBA graduate, she is not only passionate about upskilling others but also invests in upskilling herself to ensure continuous improvement. She is passionate about contributing her skills and expertise for the sustainability of the tourism and MICE industries.