Meet Husain Brown, Guest Relations Officer

With a vibrant personality and a passion for people, Husain Brown, one of our Guest Relations Officers, brings warmth and professionalism to every interaction at the CTICC. Originally from a culturally rich community in Cape Town, Husain’s journey into hospitality was driven by a love for connection and creating unforgettable experiences. With nearly two years at the CTICC, his commitment to service excellence makes him a true asset to our team.

Q: Tell us a bit about your background and how you joined the CTICC.
I grew up in a lively community that fostered my passion for culture and events. After working in a contact centre, I sought a role where I could engage with people more meaningfully. The CTICC’s dynamic and collaborative environment stood out, and I knew it was the right place to grow.

Q: How long have you been working at the CTICC?
1 year and 8 months.

Q: What does a typical day in your role look like?
My days are dynamic—starting with a team briefing, then welcoming guests, coordinating with departments, solving problems, offering local recommendations, collecting feedback, and handling admin. Every day brings new experiences and interactions, which I love.

Q: What inspired you to pursue a career in this field?
My love for hospitality and helping others inspired me. I enjoy meeting people from different cultures, working in a fast-paced environment, and being part of a team that creates memorable guest experiences.

Q: Can you share a memorable moment or achievement during your time here?
Receiving the CTICC bursary to pursue my degree was a proud and life-changing moment for me.

Q: What do you find most rewarding about your role?
Making a meaningful impact—whether through supporting my team, engaging with guests, or contributing to our shared goals—is what I find most fulfilling.

Q: Who inspires you and why?
My mother. Her strength, values, and unwavering support continue to shape who I am.

Q: What do you enjoy doing outside of work?
I love spending quality time with friends and family, and I’m always up for a nature hike.

Q: What are your future goals at the CTICC?
I aim to grow into leadership roles, work on cross-departmental projects, contribute to innovation, and mentor others—while always promoting teamwork and inclusivity.

Q: What’s your favourite part of your job or working at the CTICC?
It’s the people—from guests to colleagues—and the ever-changing nature of events. I thrive on solving problems, learning new things, and being part of a world-class team.

Q: Which CTICC company value resonates most with you and why?
“Excellence in Service.” It reflects my commitment to guest satisfaction, teamwork, and continuously improving to uphold CTICC’s reputation as a top-tier venue.